Privacy Policy

1. Introduction

Coachive LLC ("Coachive", "we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our platform, website, and services (collectively, the "Platform").

Please read this Privacy Policy carefully. By accessing or using our Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please do not access or use the Platform.

2. Data Controller

Coachive LLC is the data controller responsible for your personal data. Our contact information is provided at the end of this policy.

3. Information We Collect

We collect information in several ways:

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our agreement with you and provide our services
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our Platform, preventing fraud, and ensuring security
• Consent: Processing based on your explicit consent, which you may withdraw at any time
• Legal Obligation: Processing necessary to comply with applicable laws and regulations

5. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our Platform and services
• To process transactions and send related information (confirmations, invoices, receipts)
• To facilitate communication between Clients and Coaches
• To send administrative messages, updates, security alerts, and support messages
• To personalize your experience and provide tailored recommendations
• To monitor and analyze trends, usage, and activities on our Platform
• To detect, investigate, and prevent fraudulent transactions and other illegal activities
• To comply with legal obligations and enforce our Terms of Service

6. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• With Coaches or Clients: When you book a session, necessary information is shared to facilitate the service
• Service Providers: Third parties who perform services on our behalf (payment processing, hosting, analytics, customer support)
• Legal Requirements: When required by law, subpoena, court order, or other legal process
• Protection of Rights: To protect the rights, property, or safety of Coachive, our users, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets

7. Data Retention

We retain your personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law or for legitimate business purposes.

8. Data Storage and Security

We implement industry-standard security measures to protect your personal data, including:

• Encryption of data in transit using TLS/SSL
• Secure storage on encrypted servers
• Regular security assessments and updates
• Access controls limiting data access to authorized personnel

While we strive to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we implement appropriate safeguards to protect your information, including standard contractual clauses approved by relevant authorities.

10. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restriction: Request limitation of processing of your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing of your data for certain purposes
• Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

11. Third-Party Services

Our Platform integrates with the following third-party services, each governed by their own privacy policies:

• Stripe: Payment processing (https://stripe.com/privacy)
• Daily.co: Video conferencing (https://www.daily.co/privacy)
• Supabase: Database and authentication (https://supabase.com/privacy)
• Resend: Email delivery (https://resend.com/privacy)

12. Children's Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information. If you believe we have collected information from a child, please contact us immediately.

13. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature. Our Platform does not currently respond to DNT signals. However, you may opt out of certain tracking as described in our Cookie Policy.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our Platform and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our data practices, please contact us at: